Terms and Conditions

TERMS AND CONDITIONS

CRYPTO SQUAD (operated by SQUAD GOO PTY LTD)

Last Updated: April 11, 2025

1. INTRODUCTION

Welcome to Crypto Squad, operated by SQUAD GOO PTY LTD (ACN 670318715). These Terms and Conditions govern your use of our services and website. By accessing or using our services, you agree to be bound by these terms.

2. SERVICE DESCRIPTION

Crypto Squad provides the following services:

• Exchange of fiat currency for cryptocurrencies (specifically USDT and USDC)

• Face-to-face cryptocurrency trading services

• Free pickup service across Australia

• Over-the-counter (OTC) trading services

3. USER ELIGIBILITY

Our services are available to:

• Individuals (18 years or older)

• Companies

• Trusts

• Partnerships

• Associations

4. TRANSACTION LIMITS

Daily transaction limits are as follows:

Individual Accounts:

• Buy: Up to AUD 15,000

• Sell: Up to AUD 20,000

Business Accounts:

• Buy: Up to AUD 25,000

• Sell: Up to AUD 50,000

5. IDENTITY VERIFICATION

All users must complete our identity verification process through JotForm, which includes:

For Individuals:

• Full name

• Residential address

• Date of birth

• Occupation

• Source of funds

• Government-issued photo ID

For Companies:

• Company name

• ACN/ABN

• Registered address

• Business address

• Director details

For Trusts/Partnerships:

• Trustee details

• Beneficiary information

6. PRIVACY AND DATA PROTECTION

6.1 Data Collection

Our website uses reCAPTCHA and is subject to Google's Privacy Policy and Terms of Service.

6.2 Cookie Policy

We use cookies for:

• Website traffic analysis

• Service optimization

• User experience improvement

7. COMPLIANCE

7.1 Regulatory Compliance

• We are registered with AUSTRAC as a Digital Currency Exchange Provider

• All transactions are monitored and reported as required by law

• Suspicious transactions will be reported to relevant authorities

7.2 Transaction Monitoring

• All transactions are subject to AML/CTF monitoring

• Verification of wallet addresses

• Regular compliance reporting

8. PROHIBITED ACTIVITIES

Users are strictly prohibited from:

• Providing false or misleading information

• Engaging in money laundering activities

• Using the service for illegal purposes

• Attempting to circumvent security measures

• Trading in privacy coins

9. COMMUNICATION

9.1 Official Communication Channels

General Inquiries:

• Email: Accounts@cryptosquad.com.au

• Phone: +61 452 418 314

Compliance Matters:

• Email: Compliance@cryptosquad.com.au

Physical Address:

15 Pinecone Court

Werribee VIC 3030

9.2 Communication Types

By using our services, you agree to receive:

• Transaction confirmations

• Security notifications

• Service updates

• Promotional materials (optional subscription)

10. DISPUTE RESOLUTION

10.1 Process

• All disputes will be handled by our compliance team

• Resolution timeframe: Within 7 business days

• Written response provided for all formal complaints

10.2 Escalation

If you are not satisfied with the resolution:

• Contact our Compliance department

• Provide all relevant documentation

• Allow up to 7 business days for review

11. PROMOTIONAL CODES

11.1 Available Promotions

• Platinum Tier: "plat1000" - $100 off orders over AUD 1,000

• Gold Tier: "gold1000" - $50 off orders over AUD 1,000

• First Trade: "firsttrade50" - $50 off orders over AUD 500

11.2 Terms of Use

• One promotion code per transaction

• Cannot be combined with other offers

• Management reserves the right to modify or cancel promotions

12. WEBSITE USE

12.1 Features

• Real-time pricing calculator

• Customer dashboard

• Identity verification integration

• Interactive FAQ page

• Blog content

12.2 Security

• Website protected by reCAPTCHA

• Secure payment processing

• Encrypted communication

13. CHANGES TO TERMS

We reserve the right to modify these terms at any time. Users will be notified of any changes through:

• Email notification

• Website announcement

• In-app notification

14. GOVERNING LAW

These terms are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.

15. CONTACT INFORMATION

For any questions regarding these terms:

General Inquiries:

Email: Accounts@cryptosquad.com.au

Phone: +61 452 418 314

Compliance Matters:

Email: Compliance@cryptosquad.com.au

Business Hours:

Monday to Friday: 9:00 AM to 5:00 PM AEST

© 2025 SQUAD GOO PTY LTD. All rights reserved.